WorkMart uses an escrow model: a Provider pays the job amount into escrow when they hire a worker, and it is held safely by our payment partner until the job is confirmed complete. Because money is held rather than paid out immediately, refunds are straightforward when a job doesn't go ahead. This policy explains when and how refunds and cancellations happen.
1. Cancellation by the Provider
- Before payment — You can cancel a draft or unpaid job at any time at no cost. Nothing has been charged.
- After payment, before a worker is assigned — You are entitled to a full refund of the amount paid (job budget + platform fee), because no work has been performed. Request it in the app or email workmartjobs@gmail.com.
- After a worker is assigned, before work starts — You may cancel by mutual agreement with the worker or by raising a request with support. If the worker has not yet started or incurred travel/effort, you receive a full refund of the job budget; the platform fee may be retained as the match was facilitated. Where the worker has already travelled or begun, a fair partial amount may be paid to them.
- After work has started or been completed — Cancellation is no longer automatic. If you are not satisfied, raise a dispute in the app before confirming completion (see section 4).
2. Auto-cancellation of unpaid jobs
Posting a job is free. If nobody is hired, the job expires automatically after 7 days. If a payment is started but not completed within the payment window, it lapses. In both cases no charge is made.
3. Once completion is confirmed
When a Provider verifies the worker's completion code and confirms the job, the escrow is released to the worker. A confirmed, released payment is final and cannot be refunded through the app. This is why any concern must be raised as a dispute before confirming completion. If you believe a released payment was obtained by fraud, contact workmartjobs@gmail.com and we will investigate.
4. Disputes
If a job is not done, is done poorly, or something goes wrong, either party can raise a dispute in the app before the payment is released. WorkMart reviews the available evidence — chat, photos, location and verification codes — and decides a fair outcome:
- Release the escrow to the worker (work was satisfactory);
- Refund the Provider (work was not done or not as agreed); or
- Split the amount fairly between both parties.
We aim to resolve disputes within a reasonable time after both sides have submitted their evidence.
5. How refunds are paid & timelines
- Refunds are returned to the original payment method used by the Provider, through our payment partner (e.g. Razorpay).
- Once a refund is approved by WorkMart, it is typically credited within 5–7 business days, depending on your bank or UPI provider.
- You will be notified in the app when a refund is initiated.
6. Platform fee
Where a full refund is due because no service was rendered (for example, cancellation before a worker is assigned), the platform fee is refunded along with the job budget. Where a job was successfully matched, performed, or a dispute is resolved in favour of the worker, the platform fee may be retained. While the zero-fee launch offer is active there is no platform fee to refund.
7. Tips
Tips are voluntary gratuities sent directly to the worker after payout. They are final and non-refundable once captured.
8. How to request a refund
Use the in-app options on the job, or email workmartjobs@gmail.com with your registered phone/email and the job details. For unresolved concerns, you may contact our Grievance Officer at workmartjobs@gmail.com.
In short: money is held in escrow, so if a job doesn't happen you get it back. Refunds go to your original payment method, usually within 5–7 business days. Raise any concern as a dispute before confirming completion — after confirmation, the payment is final.
